Terms of Use

1. Agreement; Acceptance

These Terms of Use (these "Terms") are a legal agreement between you and Groundfloor ("Groundfloor," "we," "us," or "our") governing access to and use of groundfloorrealestate.com, the Groundfloor application, public resources, firm profiles, recruiting tools, AI-supported workflows, community areas, subscriptions, software, content, and related services (collectively, the "Service").

By accessing, registering for, importing data into, uploading content to, purchasing, subscribing to, or otherwise using the Service, you agree to these Terms and to the Privacy Policy. If you do not agree, you may not access or use the Service.

If you use the Service on behalf of a club, school, employer, partnership, fund, firm, or other organization, you represent that you have authority to bind that organization to these Terms.

2. Eligibility; Account Responsibility

• The Service is intended for users in the United States who are researching, preparing for, or managing commercial real estate recruiting and career workflows.
• You may not use the Service if you are under 13 years of age. If you are under the age of majority in your jurisdiction, you may use the Service only with permission and supervision from a parent or legal guardian.
• You are responsible for maintaining the confidentiality of your credentials, devices, sessions, and account access, and for activity under your account.
• Account, payment, and subscription functionality may be supported by third-party service providers. You remain bound by these Terms and may also be subject to provider terms for those hosted flows.

3. Description of Service; No Professional Advice

Groundfloor provides recruiting infrastructure for commercial real estate careers, including public firm research, resources, application and target tracking, contact management, profile and resume tooling, interview preparation, AI-assisted drafting and scoring, gated content, subscriptions, and community or contribution tools.

Groundfloor is not an employer, recruiter, broker-dealer, investment adviser, educational institution, law firm, credit provider, financial adviser, or professional adviser. All content, outputs, recommendations, firm profiles, compensation references, workflows, scorecards, summaries, and generated materials are informational and workflow-supporting only and do not constitute professional advice.

Groundfloor does not warrant, represent, or guarantee job placement, interviews, hiring decisions, admissions outcomes, compensation accuracy, investment results, legal compliance for your circumstances, or any other employment, educational, financial, legal, or professional result.

4. Access; Updates; Maintenance; Modifications

• Groundfloor may condition access on account approval, waitlist approval, email verification, billing status, plan entitlement, identity checks, or other access-control requirements.
• Certain portions of the Service may be free, paid, promotional, beta, preview, limited, metered, or subject to quotas by day, week, month, lifetime, import, account, seat, or total use.
• Groundfloor may provide updates, corrections, modifications, maintenance, support, or continued availability on the schedule and terms Groundfloor determines. Groundfloor has no obligation to provide any particular support service, uptime level, maintenance window, release, feature, or update unless expressly stated in a separate written agreement.
• Groundfloor may change, suspend, restrict, rate-limit, discontinue, or terminate any portion of the Service for security, abuse prevention, legal compliance, provider limits, operational needs, data-quality controls, product changes, or any other reason permitted by law.
• Development, demo, preview, beta, experimental, and unreleased features are provided for evaluation only, may be incomplete, and may be modified or removed at any time.

5. Grant of License; Rights and Limitations

Subject to these Terms, Groundfloor grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service solely for lawful personal, educational, club, school, or internal career-development purposes and only in accordance with these Terms.

The Service is provided as a hosted product. Its components, content, workflows, data, and outputs may not be separated, copied, extracted, distributed, resold, republished, or used independently except as expressly authorized by Groundfloor in writing.

• You may not reverse engineer, decompile, disassemble, copy, modify, adapt, translate, frame, mirror, or create derivative works of the Service, except to the extent applicable law permits that activity despite this limitation.
• You may not access or attempt to access accounts, data, systems, APIs, administrative tools, paid content, prompts, workflows, source materials, or nonpublic areas without authorization.
• You may not bypass authentication, waitlist checks, plan limits, rate limits, content gates, robots rules, security controls, moderation queues, technical restrictions, or usage controls.
• You may not scrape, crawl, bulk extract, resell, republish, redistribute, train models on, build competing services from, or otherwise commercially exploit Groundfloor content, firm data, community content, workflows, outputs, or compilations without Groundfloor's prior written consent.
• You may not submit malware, exploit code, spyware, credential material, spam, deceptive content, unlawful content, or any content intended to disrupt, degrade, overload, interfere with, or gain unauthorized access to the Service.
• You may not submit content that is defamatory, harassing, discriminatory, threatening, sexually exploitative, hateful, fraudulent, invasive of privacy, infringing, unlawful, or otherwise contrary to these Terms.
• You may not submit, upload, transmit, import, or otherwise process information through the Service unless you have all rights, notices, consents, permissions, authorizations, and lawful bases required for that use.
• You may not use the Service or its outputs to make employment, credit, housing, education, insurance, immigration, legal, lending, healthcare, financial, or other high-impact decisions about any person.

6. User Content; Community Areas

As between you and Groundfloor, you retain ownership of content you submit to the Service, including profile information, resumes, job descriptions, contacts, applications, notes, community posts, comments, firm intel, preferences, files, audio recordings, and feedback ("User Content").

You grant Groundfloor a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, process, reproduce, display, modify for formatting, safety, moderation, or technical purposes, analyze, transmit, disclose, and otherwise use User Content as necessary or useful to provide, secure, improve, moderate, support, enforce, and operate the Service.

Community posts, comments, votes, contribution submissions, and similar contributions may be visible to other users, moderators, administrators, public visitors, or service providers depending on the feature. Groundfloor may review, redact, approve, reject, remove, hide, edit for safety or formatting, or decline to publish User Content in Groundfloor's discretion.

Any anonymous, pseudonymous, or limited-display posting option affects display only and does not create anonymity from Groundfloor, its systems, service providers, moderators, legal process, audit records, or abuse investigations.

• You are solely responsible for the accuracy, legality, permissions, authorizations, consequences, and legal effect of User Content.
• You represent and warrant that you have all rights, notices, consents, permissions, authorizations, and lawful bases required to submit, import, post, process, and use User Content in connection with the Service.
• Groundfloor may preserve copies of User Content, logs, metadata, moderation records, and audit records as needed for security, legal compliance, moderation history, dispute resolution, backups, enforcement, and operational integrity.

7. Contacts; Imports; Third-Party Data

The Service may allow you to import or store contacts, platform exports, files, relationship data, notes, firm context, and related third-party information. You represent and warrant that you have all rights, notices, permissions, consents, authorizations, and lawful bases required to provide, import, store, process, and use that information through the Service.

You are solely responsible for compliance with duties owed to imported contacts, schools, employers, platforms, data sources, and other third parties, including duties relating to notice, consent, confidentiality, platform terms, export restrictions, privacy, publicity, intellectual property, and data protection.

8. Artificial Intelligence Use Policy

Groundfloor may use Artificial Intelligence ("AI") technologies, including machine learning, transcription, extraction, scoring, drafting, summarization, recommendation, classification, and similar automated tools, to parse resumes and job descriptions, generate tasks, draft outreach, create preparation questions, transcribe audio, score practice answers, summarize content, and support firm research.

All use of AI-supported features must reflect integrity in application and outputs, compliance with these Terms, non-malicious and non-deceptive intent, respect for applicable law, and appropriate human oversight. AI is intended to augment, and not replace, human judgment.

No AI-generated content may be presented as human-authored where that presentation would be false, misleading, or deceptive. AI-generated content that is presented as factual, authoritative, professional, or decision-supporting must be reviewed and verified by you before use.

Final responsibility for decisions, communications, submissions, applications, messages, and reliance on outputs rests with you. Groundfloor does not make final employment, admissions, financial, legal, credit, housing, insurance, healthcare, immigration, lending, or other high-impact decisions.

• You must comply with applicable laws, regulations, contractual obligations, and legal requirements governing the use of AI technologies, data protection, intellectual property, fairness, accountability, transparency, security, and risk management.
• You may not use AI-supported features to circumvent normal processes, impersonate any person, misrepresent authorship, violate platform rules, infringe intellectual property, or produce unlawful, discriminatory, deceptive, or harmful outputs.
• You may not submit, upload, transmit, import, or otherwise process information through AI-supported features unless you have all rights, notices, consents, permissions, authorizations, and lawful bases required for that use.
• You must critically evaluate AI outputs for bias, stereotypes, unfair outcomes, inaccuracies, hallucinations, legal risk, and factual error. Any observed harm, error, abuse, or security incident should be reported to Groundfloor.
• Groundfloor may log operational records related to AI-supported features to monitor quality, cost, safety, abuse, compliance, and reliability.

9. Subscriptions, Billing, and Refunds

Groundfloor may offer free, paid, institutional, beta, promotional, or other plan types. Plan names, prices, limits, included features, and billing periods may change. The plan information shown at checkout or in the account interface controls for the applicable purchase at the time of purchase.

Payments and subscription management may be handled by third-party payment processors or billing services. Groundfloor does not intend to store full payment card numbers on Groundfloor servers. Payment processors may apply separate terms, privacy notices, tax rules, payment authentication, renewal rules, cancellation flows, and dispute procedures.

• Subscriptions may renew automatically unless canceled before renewal through the available account, checkout, or support flow.
• You are responsible for taxes, payment method validity, and charges incurred under your account.
• Unless a refund is required by law or expressly stated in a written offer, fees are non-refundable once charged. Groundfloor may issue credits or refunds in Groundfloor's discretion.
• Downgrades, cancellations, nonpayment, chargebacks, abuse, or policy violations may reduce access to paid features or stored functionality.

10. Groundfloor IP and Limited License

The Service, including its design, software, workflows, prompts, interfaces, documentation, logos, graphics, compilations, analytics, data organization, and other materials provided by Groundfloor, is owned by Groundfloor or its licensors, except for User Content and third-party materials.

The Service is protected by applicable copyright, trademark, trade secret, and other intellectual-property laws and treaties. No rights are granted to you except as expressly stated in these Terms.

If you provide ideas, feedback, bug reports, feature requests, designs, data suggestions, or other submissions regarding the Service, you grant Groundfloor a perpetual, irrevocable, worldwide, royalty-free right to use, reproduce, modify, disclose, sublicense, distribute, and otherwise exploit those submissions without restriction or compensation.

11. Third-Party Services and Content

Groundfloor depends on third-party services for functions such as authentication, payments, hosting, analytics, storage, AI processing, transcription, email, and public data references. Third-party services may change, fail, impose limits, or apply their own terms.

Groundfloor may link to third-party websites, public firm sources, employer pages, professional-network platforms, resource pages, or payment/authentication flows. Groundfloor is not responsible for third-party content, availability, security, legality, privacy practices, pricing, terms, or accuracy.

12. Privacy; Data Security; Confidentiality

The Privacy Policy explains how Groundfloor collects, uses, discloses, retains, and protects personal information. The Privacy Policy is incorporated into and forms part of these Terms.

You may not submit, upload, transmit, import, or otherwise process information through the Service unless you have all rights, notices, consents, permissions, authorizations, and lawful bases required for that processing. Groundfloor uses administrative, technical, and organizational safeguards designed to protect the Service; however, no system, vendor, network, storage environment, AI tool, or transmission method is guaranteed to be secure, uninterrupted, or error-free.

13. Copyright and IP Complaints

If you or another rights holder believes content on Groundfloor infringes copyright or other intellectual property rights, notice may be sent to liam@groundfloorrealestate.com with sufficient detail to identify the material, the complaining party's contact information, proof of ownership or authorization, and a statement that the use is unauthorized.

Groundfloor may remove or disable access to allegedly infringing material and may terminate repeat infringers where appropriate.

14. Warranty Disclaimer

THE SERVICE AND ANY RELATED DOCUMENTATION, CONTENT, DATA, OUTPUTS, AI-GENERATED CONTENT, TRANSCRIPTS, SUMMARIES, SCORECARDS, DRAFTS, LINKS, SEARCH RESULTS, FIRM PROFILES, COMPENSATION INFORMATION, RECRUITING TIMELINES, USER SUBMISSIONS, AND THIRD-PARTY MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, GROUNDFLOOR EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, RELIABILITY, SECURITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

YOU ACCEPT THE RISK ARISING OUT OF ACCESS TO, RELIANCE ON, USE OF, OR PERFORMANCE OF THE SERVICE.

15. Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY LAW, GROUNDFLOOR SHALL NOT BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY CLAIMING THROUGH YOU FOR ANY LOSS OF PROFITS, INCOME, SAVINGS, REVENUE, OPPORTUNITIES, DATA, GOODWILL, OR REPUTATION, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, ENHANCED, DIRECT, INDIRECT, OR SUBSTITUTE-SERVICE DAMAGES, WHETHER ARISING IN CONTRACT, TORT, WARRANTY, STATUTE, OR OTHERWISE.

THESE LIMITATIONS SHALL APPLY REGARDLESS OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. UNDER NO CIRCUMSTANCES SHALL GROUNDFLOOR'S AGGREGATE LIABILITY TO YOU OR ANY OTHER PERSON OR ENTITY CLAIMING THROUGH YOU EXCEED THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU TO GROUNDFLOOR FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR 100 US DOLLARS.

Some jurisdictions do not allow certain warranty disclaimers or liability limits. In those jurisdictions, the limits apply only to the maximum extent permitted by law.

16. Indemnification

To the fullest extent allowed by law, you shall defend, indemnify, and hold harmless Groundfloor and its operators, personnel, contractors, vendors, affiliates, successors, assigns, and licensors from and against all claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to User Content, your use of the Service, your violation of these Terms, your violation of law, your violation of third-party rights, or your misuse of imported contact, platform, or third-party data.

17. Duration; Suspension; Termination

These Terms are effective until terminated. Groundfloor may suspend, restrict, or terminate your access if you fail to comply with these Terms, create risk for the Service or other users, cause legal or security concerns, fail to pay required fees, or use the Service outside its authorized scope.

Groundfloor may also suspend, restrict, or terminate the Service, an account, or any feature with or without cause to the fullest extent permitted by law. Upon termination, you must cease use of the Service and destroy or discontinue use of any copies, exports, cached materials, or nonpublic materials obtained from the Service except to the extent retention is required by law.

Provisions concerning User Content licenses, payment obligations, intellectual property, privacy, confidentiality, disclaimers, limitations of liability, indemnification, dispute terms, enforcement records, audit records, and any other provision that by its nature should survive shall survive termination.

18. Changes to the Service or Terms

Groundfloor may update these Terms from time to time. If changes are material, Groundfloor will take reasonable steps to notify Users through the Service, email, or another appropriate method. Continued use after updated Terms become effective constitutes acceptance of the updated Terms.

If a change materially reduces paid functionality during a paid term, your exclusive remedy is to stop using the affected feature, cancel future renewal where available, or contact Groundfloor regarding the issue.

19. Jurisdiction; Governing Law; Disputes

Except where applicable consumer law requires otherwise, these Terms shall be deemed to have been made in, and shall be construed pursuant to, the laws of the State of California and applicable United States federal law, without regard to conflicts-of-laws provisions thereof.

Any legal action or proceeding relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in California, except for small-claims matters, urgent injunctive relief, or claims that cannot lawfully be limited. Each party consents to the jurisdiction and venue thereof.

Before filing a claim, you agree to email liam@groundfloorrealestate.com and provide a reasonable opportunity to resolve the dispute informally. To the fullest extent allowed by law, disputes must be brought only on an individual basis and not as a class, consolidated, private attorney general, or representative action.

The prevailing party in any action to enforce these Terms shall be entitled to recover costs and expenses, including without limitation reasonable attorneys' fees, to the extent permitted by law.

20. Severability; Waiver; Assignment; Entire Agreement

• No failure to exercise, and no delay in exercising, on the part of either party, any privilege, power, or right under these Terms will operate as a waiver thereof, nor will any single or partial exercise of any right or power preclude further exercise of any other right.
• If any provision of these Terms is adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
• You may not assign these Terms without Groundfloor's prior written consent. Groundfloor may assign these Terms in connection with a merger, acquisition, financing, restructuring, sale of assets, corporate transaction, or by operation of law.
• These Terms and the Privacy Policy constitute the entire agreement between you and Groundfloor with respect to the Service and supersede all prior understandings, representations, statements, conditions, or warranties with respect to the subject matter hereof, except for any separate written agreement expressly signed or accepted by Groundfloor.
• Headings are for convenience only and do not limit the meaning or effect of these Terms.

21. Contact

Questions about these Terms, legal notices, privacy requests, copyright notices, billing issues, or platform concerns may be sent to liam@groundfloorrealestate.com.