Vice President – Loan Management

Responsibilities

• Overall management of an assigned primary servicing function within Situs Asset Management (SAM) and will oversee daily operations and reporting obligations for our clients’ portfolios of commercial real estate loans.
• Monitor workflow to ensure staff is adequately utilized.
• Manage research requests, supporting asset management team in addressing borrower, investor or 3rd party inquiries.
• Train new team members.
• Perform review of mortgage/deed of trust, loan agreement and/or commitment letter to determine servicing requirements as well as key requirements.
• Maintain visibility into the status of daily task assignments are prepared timely, accurately, is approved by proper personnel, distributed to the appropriate client personnel with all historical reporting maintained within our system of record for audit and historical purposed.
• Ability to work with Excel performing VLOOKUP, pivot, and other functions to understand and reconcile data.
• Raise potential issues to management timely (e.g., staffing, performance and/or servicing standard).
• Identify performance trends and potential enhancements so such items can be analyzed and potentially incorporated into servicer’s process (e.g., servicing workflow enhancements, QC workflow enhancements, reporting automation, etc.).
• Analyze and interpret legal documents associated with escrow administration.
• Review and approve procedures related to operations as assigned by senior management.
• Represent the company in resolving non-compliant issues through verbal and written communication with both internal and external parties.
• Periodically evaluate resources to ensure that specific goals and deadlines are achievable.
• Perform QC on completed product and communicate results to team members.
• Stay abreast of changes in industry standards.

Qualifications

• Bachelor’s degree; preferred field of study: real estate, finance/accounting, business or equivalent combination of education and experience.
• Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent.
• High comfort level with use of various industry related software systems.
• Strong Excel skills.
• Ability to multitask.
• Strong attention to detail and accuracy.
• Strong communication skills (written and oral).
• Strong analytical abilities, good judgment, strategic and process thinking.
• Detail oriented.
• High degree of professionalism.
• Ability to work as a team player.
• Pro-active approach to problem recognition and resolution.

Preferred Qualifications

• Experience in commercial real estate, cash management, loan servicing, escrow management preferred.

About Company