At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
At Compass International Holdings (CIH), we are on a mission to help everyone find their place in the world. We envision a world where the experience of selling or buying a home is simple and pleasant for everyone. The CIH entrepreneurial principles embody our values and define our culture. So if you dream big, obsess about opportunity, and love to learn from reality—the Product Design team at CIH is the place for you.
The Product Design & Research team is seeking a Senior Research Operations Specialist to act as the second member of our growing Research Operations practice. This role is essential for creating the systems, processes, and support structures that empower our Product Designers and Product Managers to gather high-quality insights efficiently and at scale.
Reporting to the Staff User Research Operations Manager, you will be a strategic partner in evolving our fragmented, post-merger processes into a single, elegant system. You will directly enable teams to make informed, user-centered decisions that drive our mission forward. The ideal candidate brings deep experience organizing user research, an analytic approach to process development, and a collaborative disposition for problem-solving.
4+ years of experience in a Research Operations, Design Operations, or a related program management role within a product organization.
Deep Experience in Research Enablement: A strong understanding of the end-to-end research process and a passion for creating systems that empower non-researchers (like PMs and Designers) to conduct high-quality work.
Process-Oriented Mindset: You are a natural systems thinker, adept at identifying inefficiencies, designing new processes, and creating clear documentation to support them.
Hands-On Tool & Analytic Systems Expertise: You have direct experience managing key research tools, such as participant management platforms, survey tools, and research repositories. You're also comfortable working with user data at scale to produce targeted samples based on stakeholder needs (Google Sheets, PowerBI, SQL, Heap, Databricks, Fullstory, etc.).
Exceptional Communication & Stakeholder Management: You can build strong working relationships, clearly articulate complex processes, and confidently guide stakeholders through operational requirements. You have excellent English "wordsmithing" skills for proofreading participant communications, screener questionnaires, and survey content.
Proactive & Autonomous: You are comfortable working in a fast-paced environment, capable of managing multiple projects simultaneously, and are driven to take ownership and deliver results with minimal oversight. You are capable of operating in ambiguity and aligning varied stakeholders in pursuit of novel goals.
Experience working with or supporting user research via AI-powered features.
Experience supporting user research in a post-merger or multi-brand environment.
Experience within the real estate, marketplace, or B2B space.
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Do your best work, be your authentic self.
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