Senior Real Estate Manager

Job Description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Support infrastructure requirements for physical security systems, building automation systems (BAS/BMS), access control systems (ACS), CCTV, and other safety-critical environments.

Apply OT/IT cybersecurity frameworks and principles across all deployments, including firewall rule implementation, network segmentation, redundancy support, failover validation, and secure remote administration.

Identify and mitigate cybersecurity risks specific to OT environments, including connected building systems, converged networks, and smart infrastructure.

Ensure all OT deployments and operational activities comply with local regulations, company cybersecurity policies, and applicable industry standards.

Support ongoing vulnerability management, firmware hygiene, and security monitoring activities across the property portfolio.

Maintain site-level and portfolio-level visibility into infrastructure deployments, system readiness, and remediation activity using enterprise service and project management tools.

Ensure complete and accurate documentation, inventories, configuration records, and support notes are maintained.

Other duties and responsibilities as assigned.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

No calls or emails from third parties at this time please.

Responsibilities

Hybrid position requiring at least three days per week in-office and regular travel to properties to meet business needs.
Leveraging an AI-first approach, the Lead Analyst, Real Estate Infrastructure Operations is a hands-on field technologist responsible for deploying, configuring, monitoring, and supporting technology infrastructure across a distributed real estate portfolio — including new developments, acquisitions, and management services assignments.
This role is embedded in the field, regularly deployed to properties, and requires deep fluency in OT/building systems, cybersecurity, and enterprise networking within real estate and construction environments.
Execute infrastructure scope for new property onboardings, acquisitions, and management services engagements, including ISP coordination, circuit turn-up support, and technology transitions.
Support end-to-end implementation of technology infrastructure for new developments and major capital improvement projects.
Review low-voltage drawings, technical specifications, and as-built documentation to support accurate implementation.
Coordinate with vendors, integrators, and service providers to manage implementation tasks, lead times, issue resolution, and delivery risks.
Execute deployment, configuration, validation, and support of enterprise network and infrastructure standards across corporate and property environments, including wireless, switching, firewalls, and site connectivity.
Perform advanced troubleshooting, configuration changes, firmware updates, device reviews, and remote support using secure access tooling.

Qualifications

Domestic and international travel will be required periodically (less than 10% of the time) in support of key projects or sites. Travel assignments to certain sites may include requirements to wear provided personal protective equipment (PPE) and may include activities performed in a non-office environment, including outdoors.

Bachelor’s degree in MIS, Computer Science, or a related field from an accredited institution preferred or equivalent years of direct experience required.
Professional Experience: 10–12 years of experience in OT infrastructure, specifically within the real estate or construction sectors.
Global Mindset: Proven track record of managing projects or vendors across multiple time zones and regulatory environments.
Practical experience leveraging AI tooling to realize insight and efficiency.
Significant experience in operational infrastructure, network architecture, or technology operations supporting distributed environments.
Demonstrated experience designing and supporting enterprise network and wireless architectures, including firewalls, VPNs, redundancy, and failover models.
Experience supporting construction projects, property portfolios, or multi-site environments with active renovations and transitions preferred.
Strong working knowledge of vendor and ISP coordination, technical oversight, and commercial evaluation.

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