Senior Program Delivery Manager

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As the Senior Program Delivery Manager for GREF Activations on the Amazon account, you'll lead the strategic direction and oversee operations of a portfolio of programs that enhance the workplace experience for Amazonians across AMER. Partnering with GREF and JLL IFM leadership, you will own the delivery of workplace cultural programs including Expressions, Dogs at Work, Community Banana Stands, and Activations. Centering customer experience as a key program owner, you will drive portfolio standardization and efficiency, team development, and stakeholder engagement across multiple regions and workstreams. This senior leadership role requires a proactive, hands-on approach with the ability to balance strategic oversight with operational execution. You'll set delivery strategy and standards across distinct program streams—each with unique operational models, vendor structures, and site-level requirements—while building strong partnerships with AMER-wide programming and IFM teams to create meaningful workplace experiences. The ideal candidate brings extensive program management experience, strong business acumen, and the leadership presence to drive results in a fast-paced, high-profile corporate environment while empowering teams to deliver excellence.

Lead portfolio strategy and performance across all GREF cultural services workstreams, ensuring operational leaders deliver against program goals while maintaining high standards of quality and customer experience

Set delivery strategy and standards across distinct program streams including Community Banana Stands, Dogs at Work, Activations, and Expressions—each with unique operational models, vendor structures, and site-level requirements—ensuring consistency and scalability

Partner closely with the IFM and RPM clients to align portfolio operations with strategy, enabling consistent program delivery and streamlined scaling while serving as a trusted advisor on workplace experience initiatives

Oversee JLL and vendor team performance and development across the region, providing mentorship and leadership that holds operational leaders accountable for execution and empowers team members to deliver strong results

Manage key portfolio vendors and delivery partners, ensuring high standards and consistent delivery across 15+ AMER markets while maintaining strong vendor relationships and performance accountability

Own budget planning, forecasting, and financial management for all cultural services programs, ensuring frugality while maximizing program impact and value through strategic resource allocation

Prepare and present Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), finance, and metrics reporting that demonstrate program performance, identify trends, and provide actionable insights to senior leadership

Build partnerships with AMER-wide programming and IFM teams to enhance program offerings and create meaningful workplace experiences that support Amazon's culture and employee engagement

Provide strategic direction and portfolio-level oversight for the Expressions program while empowering the Expressions SPDM to lead day-to-day delivery, ensuring alignment with overall portfolio objectives

Drive continuous improvement by identifying opportunities to enhance program delivery, stakeholder engagement, and operational efficiency through process optimization and innovation.

GREF If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Accepting applications on an ongoing basis until candidate identified.

Extensive budget management experience including forecasting, financial reporting, and resource allocation with accountability for portfolio-level budgets spanning multiple programs and markets

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