The Property Operations Specialist plays a critical part in supporting facilities operations at an ACC student housing community. In this role, you will manage and coordinate work orders, help align the maintenance team, and ensure resident requests are handled with professionalism and timeliness. You will ensure efficient everyday property operations, maintain accurate records, and assist with planning for preventative maintenance and turnover processes. The successful Property Operations Specialist will be detail-oriented and passionate about providing exceptional service to residents and the internal ACC team.
Responsibilities
Manage work order intake and ensure timely responses from maintenance staff, including effective record-keeping, communication and follow-up.
Act as a dispatcher for maintenance technicians as needed.
Track work order response times to meet standards for routine, emergency, and preventative maintenance.
Assist supervisor and Service Manager in the planning, preparation, and implementation of successful turnover processes.
Collaborate with the Service Manager to maintain facilities plans and generate work orders for preventative maintenance.
Compile and verify resident damage charges during the year and during turnover, applying to resident accounts and ensuring accuracy in billing.
Investigate and respond to contested resident charges, providing documentation to supervisor and Service Manager.
Schedule apartment entries and deliver notices for inspections and maintenance.
Support accounts receivable processes, including data entry and resident follow-up.
Assist in maintaining inventory of supplies, materials, and equipment for facilities operations, ensuring cost control.
Assist with ordering, receiving, and verifying shipments of supplies.
Preferred Qualifications
At least 2 years’ of administrative experience
High school graduate or equivalent
Strong administrative and customer service skills
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Uphold confidentiality of property information and adhere to key policy.
Other duties as assigned by supervisor.
Ideal Candidate The ideal candidate for the Property Operations Specialist role is a detail-oriented and organized individual with a strong administrative background who can support maintenance coordination and property operations.
This role includes managing work order intake, maintaining accurate records, and supporting communication with residents and internal teams.
Candidates should demonstrate strong communication and customer service skills and be comfortable managing multiple tasks. While prior property management experience is not required, candidates should be ready to develop skills in facilities and operations support.
Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities. No matter their position or duration at the organization, everyone picks up trash.
Serve as an American Campus representative and liaison in all interactions.
Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes.
Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the minimum knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.