Property Manager

Overview

Responsibilities

• Ensuring smooth day-to-day operations with the goal of providing the highest quality service experience to establish and foster long-term customer relationships.
• Lead the Property Management support and Maintenance teams to provide a best-in-class customer-focused experience throughout the property.
• Maintain customer relationships including, hospitality, and traditional operations management.
• Understand customer business needs and leverage our platform to solve their real estate challenges.
• Review lease proposals and facilitate space tours for prospective customers.
• Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere.
• Drive overall amenity engagement.
• Lead a cross-functional team to ensure all corporate objectives, policies and standards are met.
• Develop direct reports through mentoring.
• Identify growth potential and set objectives to achieve career advancement.
• Develop the annual operating budget and capital plan, and present to internal stakeholders and partners.
• Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports.

Qualifications

• 6+ years of experience in a similar role within real estate or hotel industry.
• Bachelor’s degree required (with a focus on hospitality or real estate preferred).
• Proficient in Microsoft Office or equivalent.
• Ability to travel between floors and buildings to effectively communicate with the team and customers.

Preferred Qualifications

• Prior hospitality experience preferred.
• Financial experience including costs, budgets, service contracts and arrears.