Property Management Administrator

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.:

Property Management Administrator

Senior Regional Property Manager

The Property Management Administrator reports to the Senior Regional Property Manager and is responsible for supporting market-level property management teams for an assigned real estate portfolio. The Property Management Administrator’s objective is to be a point of contact for tenants within the portfolio, to maintain high levels of tenant satisfaction, to maintain low levels of accounts receivables, and to actively support the property management teams in processing contracts, invoices, internal requests, and tenant service requests.

ESSENTIAL JOB FUNCTIONS

Executes a high level of customer service to tenants within the portfolio through a sense of urgency with responding to tenant requests, and actively dispatching work orders to vendor partners.

Ensures that the move-in/move-out process within their assigned portfolio is being executed timely and efficiently through coordination with the property manager.

Actively engages with tenants to maintain low levels of accounts receivables through regular contact, processing of collection notices, necessary chargebacks, and tenant account management.

Ensures that tenant certificates of insurance are accurate and up to date.

Prepares tenant correspondence as directed by the Property Manager

Tracks and codes invoices to ensure accurate and timely processing of expenses for assigned properties.

Actively manages vendor partner insurance certificates, purchase orders, work orders, and contract documents.

Assumes additional responsibilities and performs special projects as needed or directed.

REQUIRED QUALIFICATIONS

Proficiency in standard Microsoft Office software programs

Ability to communicate effectively with tenants, vendor partners and internal teams.

Ability to interpret property-level and corporate documents such as tenant leases and policy manuals.

Associate’s degree or vocational training. Previous experience working with multiple managers and departments.

Ensures that the onboarding and offboarding of properties through acquisitions/dispositions is coordinated efficiently with the transactions teams.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Nature of work requires an ability to effectively communicate and exchange information, collect, compile and prepare work documents, and to operate standard business office equipment.

ADDITIONAL NOTES

Work performed in a general office environment. May require extended hours during peak periods.

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ARES. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.