General Manager

Overview

Responsibilities

• As the General Manager at The Square, you will manage the daily operations of assigned location(s) or multiple locations including managing team members and daily activities, driving sales and local marketing, achieving established budgeted financial and operational goals, and ensuring that the operation of the location(s) complies with The Square’s policies and procedures.
• You are responsible for maximizing occupancy, revenue, and income through enterprising sales and business development methods and exceptional customer service while maintaining a sense of community and running day-to-day operations of your assigned Square location(s).
• Responsibilities include, but are not limited to
• Create a professional, hospitality forward environment for members and prospects of The Square via the execution of the Hines Experience Standards
• Promotes exceptional customer service, member satisfaction and retention by responding to requests, questions, and complaints in a timely manner, and taking appropriate action to resolve and address requests and service issues
• Meets targeted revenues by creating and executing local marketing and broker engagement, ensuring monthly and variable fees are collected and posted in a timely manner
• Provides input into the development of budgets for the location(s) by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
• Controls expenditures by staying within the constraints of the approved budget

Qualifications

• Bachelor’s degree in business or related field or equivalent work experience in lieu of degree
• Four or more years’ experience in sales, hospitality, customer service or business operations as a coworking community/property manager or leadership role in related industry
• Ability to complete duties in a timely manner while continually assessing priorities
• Strong interpersonal and organizational skills
• Ability to connect with others and a passion for customer service
• Proficiency in Microsoft Office and Salesforce
• Established sales and marketing track record
• Strong customer service orientation
• Excellent verbal and written communication skills
• Work indoors approximately 95% of the time and outdoors 5% of the time
• Ability to lift up to 25lbs
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters