Director of Building Services

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Director of Building Services is a critical contributor to our success in achieving our Corporate Purpose, living our Mission, and honoring our Core Values. The Director of Building Services fosters a high company morale and culture that results in the retention and attraction of top talent. This role impacts every maintenance team member within their assigned portfolio from their very first days with our company through the progression of their career with us. This role supports our brand, helps build our reputation, focuses our efforts on consistently achieving excellence, and enhances the service we bring to our residents, guests, associates, and our properties. This role heightens our ability to grow by recommending and executing upon constant innovative improvements to the management platform with a focus on improving overall maintenance operations.

The Director of Building Services is heavily focused on the training of our maintenance team members in the areas of troubleshooting, diagnosing, repairing, and preventively maintaining all building systems. The successful Director will contribute to the organization's efficiency and compliance with all procedures related to customer service, expense management, market turns, contracts, use of technology, and the long-term asset preservation of Avanath’s communities.

This role’s training efforts will include motivational coursework and training sessions designed to provide mentorship and coaching opportunities to all maintenance team members and ensure training is provided to enhance technical skills for maintenance associates. They’ll provide feedback regarding individual associate strengths and opportunities for improvement and craft programs that ensure capitalization of the associate’s strengths and address any challenges that impair their long-term success.

In exercising their responsibilities, they must promote an atmosphere necessary to support the greatest possible satisfaction and well-being of all individuals associated with the properties, including fellow team members and residents, and consistent with the goals and objectives of the Company and property owners.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

An Aptitude for Connecting - Must possessa strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and team members. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.

An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when assessing and resolving resident and team member concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.

An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and team member feels seen, heard, and valued as you and the team work to resolve challenges.

Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!

Growth is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.

Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Respectful communication and cooperation between all employees.

Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

Work/life balance through flexible work schedules to accommodate employees’ varying needs.

Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

#PNW

Exhibit superior business judgment and acumen, with an acute concern for customer satisfaction. A strong sense of fairness and integrity.

Assist in expanding and/or refining Policies and Procedures in the Operational Manuals or support documents to include areas with a focus on Maintenance, general site operations, safety, and/or other disciplines as assigned.

Recommend, develop, execute, and monitor all capital and non-routine improvement needs and projects. Assist Maintenance Supervisors with property-level management of such projects and oversee non-routine and capital improvements when the scope is too large or complex for Maintenance Supervisors.

Develop and train maintenance associates with new hire and mentorship programs in coordination with other key stakeholders, which may include but are not limited to assisting with orientation and other onboarding practices.

Identify and research common life safety issues, ensuring these issues are corrected in a timely manner by sites and implement operational polices to limit their occurrences in the future.

Assist with developing, customizing, and implementing Avanath’s Preventive Maintenance Program on a site-by-site basis to ensure that repairs are minimized and to improve the community’s operating efficiency to maintain Avanath and regulatory standards.

Must be available to assist and coordinate on-call functions in response to emergency situations such as: fire, flood, severe wind damage, ice damming, security breach, and as directed by supervisor.