Oversee the resolution and manage the timely completion of day-to-day operational issues at assigned properties or property. Serve as tenant liaison in the building and maintain a high level of tenant satisfaction.
Operations
Manage and facilitate the execution of tenant work order requests with building staff and/or outside vendors to completion in a timely manner.
Assist Property Manager with the development of RFP's and execution of contracts and purchase orders.
Regularly monitor service contractors to ensure service is being delivered as per contract specifications and that insurance and contract documentation is in order.
Maintain financial management responsibilities including providing assistance in the preparation of budgets, accruals, reforecasts and reporting budget variances.
Analyze current maintenance programs/procedures and make recommendations to Property Manager that ensures operating efficiency and effectiveness.
Partner with Property Manager to identify and achieve additional tenant service income.
Manage tenant electric meter reading procedure and insure accurate and timely invoicing including annual reconciliation billings.
Promote, establish and maintain positive relations with tenants via regular proactive communication, meetings and routine follow-up. Regularly inform Property Manager of topics discussed and action items to be addressed.
Arrange, coordinate and attend new tenant orientation meetings to review tenant welcome package, move-in requirements, general property information, rules & regulations etc.
Manage tenant move-in/move-outs to include certificates of insurance, signage, move management, closeout and inspection.
Coordinate annual tenant warden training and evacuation drills.
Regularly inspect tenant space, common areas, base building areas and grounds to ensure a high level of maintenance, regularly interfacing with internal staff and vendors to maintain same.
Coordinate with external contractors (i.e. janitorial, security, etc.) and internal departments (i.e. engineering, accounting, leasing and construction, etc.) to ensure seamless and cost effective customer services is delivered.
Work with the construction department, including attendance at tenant improvement meetings and scheduling shutdowns of building services (e.g., electricity, water, HVAC) to avoid delays of landlord work.
Maintain a working knowledge of Company databases and information/reporting tools.
Perform other assigned duties.
Assist with invoice review and processing.
Tenant Relations
Respond to site emergencies when applicable and participate in company emergency response protocol.
General
Attend industry conferences and conventions.
Work with Leasing Department to facilitate showings, ensure that vacant space is in showable condition and respond to any operational questions from the Leasing Representatives.
Work with Marketing Department to facilitate creating a sense of place through holding tenant relation functions, events, and promotions.
This position interacts extensively with all levels of employees within BXP, with tenants and the public.
This position reports directly to a Property Manager or Senior Property Manager, who provides daily supervision and guidance, and coordinates, evaluates, and monitors work performance on a periodic basis.
Demonstrated proficiency with Microsoft Office applications. JD Edwards experience preferred.
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