ZO Ambassador

Overview

Responsibilities

• Serve as the communication point between ZO, Property Management, security and third party operations teams; ensure consistent hospitality and warmth
• Seek to foster internal and external relationships that will assist in providing concierge-type services as needed
• Execute events and activations to improve customer experience and engagement with ZO, working in conjunction with the ZO team to involve partners where appropriate, and coordinating with property management on event operations
• Ensure continuous improvement in quality of customer experiences by seeking and analyzing feedback on ZO programming and services; provide management with feedback summary and recommendations accordingly
• Greet guests and customers in a warm and welcoming manner, providing guidance and general information about the property to ensure visitor and customer satisfaction
• Conduct daily property walkthroughs and provide feedback to property team as needed to ensure design integrity, cleanliness, etc.
• Scan and inform Property Management team of new customer and VIP tours and assist with flawless execution
• Remain well versed on all aspects of the property, including all customers, services, and daily events
• Act as a representative of the ZO spaces, services and provide assistance when needed
• Report and document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately

Qualifications

• Bachelor’s degree is required
• Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously, understand and work well with cash and basic accounting principles
• Experience using Microsoft Office Suite or similar program
• Must possess an aptitude for guest service and have a cheerful, positive attitude
• Must be fluent in English.
• This position requires occasional availability to work late evenings, as well as flexibility to accommodate varying shift schedules, including special events and property activations as needed.

Preferred Qualifications

• At least 1 year of previous hotel experience preferred
• Fluency in at least one foreign language is a plus