Tenant Service Representative

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Tenant Service Representative at JLL, you will be the front desk person and greeter for an Office building or portfolio. You’ll provide exceptional customer service and serve as the primary point of contact for tenants, clients and visitors. This entry-level position provides an outstanding opportunity to launch your career in commercial property management, where you'll work alongside experienced professionals who are committed to your growth and development.

Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions

Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs

Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery and tenant satisfaction

Support building events, communications, and community engagement initiatives that enhance the tenant experience

Provide administrative support including data entry, document preparation, and maintenance of tenant databases

All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

On-site presence required

Complete job description available on JLL's internal portal

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.