Senior Property Operations Manager

Overview

Responsibilities

• As a Senior Manager – Property Operations with Hines, you will be responsible for providing support to the geographies, continental structures, and funds across Hines in business activities that may be impacted by property operations.
• This position conducts on-site assessments to identify risk at the property level and to evaluate compliance with operations standards while providing training and support to employees.
• This position is a senior partner in the development of operations standards, programs, policies, and reporting requirements to be recommended to executive management.
• Responsibilities include, but are not limited to
• Execute a resource role to assist properties, regions, and central management with day-to-day challenges, emergencies, and strategic issues and opportunities encountered in delivering Hines management services globally.
• Assume a role in maintaining appropriate product quality and continuity across the Firm.
• Support and participate in research of new technologies for real estate as requested by the Senior Managing Director – Property Operations.
• Participate in the preparation and management of the department’s annual budget, including recoveries and variance explanations.
• Develop and maintain contractor relations on a national basis.
• Coordinate with Hines Legal to update, review, or negotiate contract-related documents and correspondence between various national vendors.

Qualifications

• Bachelor’s degree in business administration or related field from an accredited institution.
• 10+ years of property management experience or related degree and practical experience to reach equivalent.
• Share experience and knowledge to guide and direct others in operations as appropriate.
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Maintain a calm demeanor in emergency situations.
• Establish a cooperative working atmosphere among staff.
• Apply principles of rational systems to solve problems and deal with a variety of variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.
• Prepare business correspondence, presentations, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
• Demonstrate a working knowledge of the Firm’s resources and standards.
• Speak effectively before an audience with confidence.