Senior Order Processor

Job Description

Overview

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Process and fulfill customer requests. Receive and process requests from clients, analyze issues, and monitor projects front to back within specific processes. Provide solutions and work with a variety of groups (such as Sales, Commissions, IT, Product Development) for clarification where required.

High School diploma or equivalent, some college preferred

2-4 years of related experience

Strong MS Office skills

Strong knowledge of computerized data entry system or other relevant applications.

Responsibilities

May act as Lead to other team members.
Determine appropriate avenue to use to fulfill request
Seen as SME (subject matter expert)
Create reports based on customer requests
Interacts with a wide range of functional groups for clarification on assignments.
Understand, interpret and guide customers on the best way to fulfill their requests/needs.
Troubleshoots complex problems, identifying issues and resolving problems.
Ability to review requirements and provide alternatives if initial solution is not feasible.
Perform advanced research of issues
Works on escalated problems of a complex nature involving analysis of situations or data requiring a review of a variety of factors.
Makes recommendations to improve results. Escalates more complex problems to management level.
Assist in developing, defining and communicating policies and procedures supported by the team.
Maintain SOP (Standard Operating Procedure) and other support items.

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