Residential Leasing Administrator

Responsibilities

• Provide responsive, courteous, and thorough information to all prospective tenants, current residents, and property staff.
• Serve as the first point of contact with all incoming resident correspondence/communication with a high level of customer service.
• Assist residents with package deliveries, move-in/out logistics, opening requests for service and following up to ensure satisfaction.
• Administration of resident lease renewals, requests for transfers.
• Uphold quality standards by monitoring resident satisfaction surveys and online community reviews.
• Assist as needed with purchase orders for the property.
• Provide timely, courteous, and thorough and accurate information in person, over the phone, and in written correspondence.
• Accurately assess the root cause of each resident inquiry and do your best to resolve any issues that arise.
• Greet all prospects, visitors, and residents as they enter or call the office.
• Attend, support and assist with onsite resident activities; schedule flexibility for early evenings is required.
• Stay in sync with the company’s and the community’s values, operating and safety policies and procedures and adhere to federal, state and local laws pertaining to the operation of the community and Fair Housing.

Qualifications

• High School Diploma required.
• Strong customer service and hospitality orientation.
• Strong administrative and organization skills.
• Sense of responsibility.
• Thorough attention to detail.
• Ability to take ownership and see things through to completion.
• Familiarity with and a working knowledge of the Chicagoland area, including public transportation and social activities.
• Strong computer proficiency.
• Excellent communication - both over the phone and in written correspondence.
• Effective presenter.
• Ability to handle multiple projects and deadlines.
• Able to prioritize tasks to meet goals and deadlines.
• An excellent attitude and willingness to learn.
• Resolve to provide positive, prompt, and friendly service.

Preferred Qualifications

• Associate's or Bachelor's degree preferred.
• Direct Multi-family Industry experience (1 year preferred) for a luxury community.

About Company