Resident Services Manager

Overview

Responsibilities

• Collection of rent and delinquency, management of resident and property accounts.
• Works with residents to resolve issues and disputes that may arise with other residents or roommates.
• Quickly responds to inquiries from current and prospective residents regarding accounts, billings and other property services.
• Administrative processing of room assignments, transfers, move-ins and move-outs for residents.
• Confirms that all vacant units/areas are ready for occupancy, as needed.
• Finds opportunities to provide customer experiences, in line with brand parameters.
• Coordinates work order requests with appropriate staff or vendors.
• Assists with all renewal efforts by developing relationships with their customers and providing WOW moments.
• Responsible for account management including creating confidential resident financial accounts, coordinating accounts receivables., and preparing monthly billings for resident accounts, including work order and damage charges, as required.
• Enforces and complies with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
• Posts payment receipts to the property management software and documents payment.
• Files evictions in accordance with the collections policy and delivers required notices in compliance with City/County requirements.
• Completes monthly review of all scheduled charges and audits resident accounts and documents, as required.
• Posts damage charges from quarterly inspections in accordance with the deadlines communicated and assist with conducting inspections as needed.
• Attempts to collect on former resident balances in-house per collections policy.
• Assist in the preparation of Month End reports, reconcile and balance all accounts receivable.
• Delivering Legal/Resident Notices per policy/state requirements.
• Maintaining an updated activity log/communication within the Property Management Software regarding delinquency and evictions

Qualifications

• Willing and able to work flexible hours, and up to six days per week during peak times
• Experience in accounting and property management systems, and proficient in Microsoft Office.
• Highly developed interpersonal, written and verbal communication skills.
• Ability to work effectively with all levels of management, and a diverse resident population.
• Strong organizational, problem-solving, and analytical skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to plan and organize multiple complex projects, with acute attention to detail, with minimal guidance.
• Ability and willingness to travel occasionally, as needed.
• Values and fosters a sensitive and supportive approach to a diverse working and living environment.
• Requires minimal guidance to accomplish general tasks.

Preferred Qualifications

• College degree and 1-2 years of property management experience is preferred, or an equivalent combination of educational and professional experience.