Resident Services Associate

Portofino Place East

416

If you're driven and looking for a collaborative workplace that makes a difference, you just might be a fit for Fairfield! We are a leader in the multifamily housing industry and we're passionate about creating exceptional apartment living. As we continue to grow, we're dedicated to investing in our people. Our culture is built on trust, support, and the drive to do great work. Whether you're launching your career or bringing years of experience, you'll find opportunities to make an impact, develop your skills, and be part of something bigger. Come build your future with us!

As a Resident Service Associate, you’ll be the friendly face and helpful resource for prospective and current residents. From assisting with leasing activities to ensuring a smooth move-in experience, you’ll play a vital role in creating a welcoming community and supporting property success.

This role will be split between two neighboring communities: Portofino Place East (416 Units) and Portofino Place West (396 Units).

Assist with qualifying prospects and preparing lease paperwork.

Conduct virtual tours and prepare move-in packets.

Verify application details and forward for approval.

Respond to resident inquiries and maintenance requests.

Support rent collection and renewal processes.

Make welcome and follow-up calls to residents.

Inspect common areas and vacant units for cleanliness.

Coordinate with maintenance for unit readiness.

Open and close models and amenities daily.

Support marketing activities and surveys.

Participate in required training and ensure compliance with laws and company standards.

We're all about creating communities that people are proud to call home. Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.

Driven by Vision : We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services. As we continue to grow, we want you to grow with us.

Career Growth & Learning : Fairfield values new ideas at every level. We offer training, coaching, and mentoring to help associates develop their careers and inspire them to create change for the better.

Culture of Collaboration : Enjoy a professional, supportive environment where we work together to drive meaningful impact.

High school diploma or equivalent required.

Minimum of one year experience in a customer service, sales, or retail position.

Previous leasing/customer service experience preferred.

Experience using Yardi or other property management accounting software preferred.

Experience using Microsoft Outlook, Word, and Excel.

Ability to read, write, understand, and communicate in English.

Intermediate knowledge of Microsoft Outlook, Word, and Excel.

Strong typing skills.

Strong attention to detail, organizational, time-management and problem-solving skills.

Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.

Ability to work a flexible schedule to include weekends, evenings, and some holidays.

Ready to make an impact? Apply today!

Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)

Matched 401(k)

Medical, dental & vision insurance

Flexible spending account

$17.00 - $25.00