Resident Experience Associate

Job Description

Overview

At Bozzuto, every team member shares a deep commitment to doing good for those around us . We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.

Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home

Solving problems for your customers and treating them like you would your best friend

Meticulously following up with everyone

Playing an active role in making certain the community is impeccable

Jumping in and covering for team members when needed

Seeking out opportunities to enhance the customer’s experience

2+ years’ experience in a hospitality, retail, travel or hotel environment

A sharp professional appearance

Competent with various software, apps and computer programs

An eye for detail and a knack for anticipating a customer’s needs

A customer-focused mentality

Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.

Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.

Paid leave. We provide 20 days of paid time off plus holidays.

Retirement planning. We offer a 401k program with a company match.

Tuition reimbursement. Plus, many other programs to support career development and growth.

A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.

Responsibilities

As the Evening Resident Experience Associate (Monday-Friday, 3PM-11PM) , you’re the first person prospects and residents meet when they come home.
You take ownership and pride in creating stellar first impressions and building ongoing positive relationships.
Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel.
You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too)

Qualifications

Outstanding communication skills, both written and verbal

Preferred Qualifications

Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
Solving problems and providing timely assistance to residents and prospects with care
Planning and executing meaningful events and activities that engage residents and foster a sense of community
Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
Generating awareness, interest and excitement via social media
Encouraging happy customers to share the love by writing reviews on social networking sites
Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
Working weekends or evenings depending on the shift
A willingness to obtain a leasing license within your first 90 days of employment

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