Who We Are
Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives.
The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.
Your Role on the Team
The Renewal Specialist is responsible for negotiating and finalizing lease renewals with current residents in the assigned market. This role focuses on delivering exceptional customer service throughout the renewal process while ensuring the achievement of renewal metrics and goals set by market leadership.
Initiate communication with current residents to discuss and present lease renewal options.
Negotiate lease renewals in accordance with asset management guidelines to meet renewal targets.
Deliver outstanding customer service by addressing resident inquiries and concerns throughout the renewal process.
Accurately prepare and process lease documents in a timely manner.
Foster a collaborative and professional working environment with colleagues, supervisors, and external parties.
Provide administrative support, including clerical tasks, data entry, and document processing.
Assist with special projects as required.
Support department staff within the assigned region as needed.
Your Experience Includes
High school Diploma or GED
An active Real Estate license is required for this role
Broad residential leasing knowledge
Proven experience in customer service or administrative functions
Experience in the property management or maintenance industry is helpful
Excellent organizational skills with a high level of attention to detail
Strong verbal and written communications skills
Effective customer service and conflict resolution skills
Technological proficiency including in MS Word, Excel, Outlook and Adobe
Why Us
We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
Build a foundation here and apply today!
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See the structured details that can help you decide how to apply and prepare.