Property Manager

Manage and provide day-to-day direction and supervision related to operations and maintenance, revenue maximization, expense control, and tenant relations in assigned portfolio or property independently and/or through the management of staff.

Management

In collaboration with Senior Property Manager, build and lead a highly effective and efficient team.

Collaborate with internal departments and other external groups to produce desired results for the property/portfolio.

Maintain frequent contact with tenants focusing on improving service delivery and client satisfaction.

Develop and maintain strong business relationships with tenants and vendors.

Actively participate in the collections process by regularly communicating with tenants and appropriate regional staff, providing support as required.

Review tenant alteration plans prior to commencement of work and confirm all required documentation is obtained.

Provide additional services to tenants and enhance work order revenue.

Develop the annual operating and CapEx budgets and implement the business plan, ensuring net operating income (NOI) goals are met, at the property level including formulating and submitting quarterly accruals, budget reforecasts, providing explanations for variances and any required financial reporting.

Manage and oversee CapEx projects in assigned properties as required.

Solicit, negotiate and administer service contracts and one-time projects as required.

Review and authorize purchase orders and payments to vendors in accordance with company policy.

Provide leadership, direction, day-to-day supervision to PM team, execute strategic goals, assign work, and training to the property management team.

Ensure vacant spaces are maintained and always ready for leasing tours.

Maintain familiarity with all sections of leases related to operating provisions, services/additional services, expenses, tenants’ use and landlord’s obligations.

Meet regularly with janitorial, maintenance and security contractors to review quality of work and adherence to contract specifications.

Oversee timely execution of the BP Loss Control Program and Emergency Response Planning. Ensure employees are trained, drilled and materials are updated periodically.

Investigate and report all accidents/property damage to appropriate management and authorities.

Manage property level sustainability program including: energy management, recycling, and conservation efforts.

Regularly touring tenant space construction projects to ensure that building systems, as well as occupied common areas, adjacent to construction area are not negatively impacted.

Assist BXP Leasing Group as required including conducting leasing tours.

Mobilize others (both BXP employees and contracted service providers) to meet or exceed the customers’ expectations and goals of the assigned portfolio.

Tenant Relations

Regularly inspect tenant spaces, mechanical areas, grounds and common areas of the property.

Operations

Engage contractors with sufficient technical expertise to service the property in accordance with lease requirements and company standards.

General

Responsible for overseeing the maintenance of all tenant-facing documents, including building manuals and tenant handbooks.

Management, implementation and accountability of parking operations.

Monitor the status of vendor’s insurance certificate requirements.

Maintain a working knowledge of Company databases and informational/reporting tools.

Attend and participate in BOMA and industry related meetings and events.

Providing feedback to vendors on contract employees’ performance as needed.

Perform other duties and special projects as assigned

This position interacts extensively with all levels of employees within Boston Properties, with tenants and the public.

This position reports to the senior most property manager in the assigned portfolio who provides supervision, guidance and evaluates work performance on a periodic basis.

BA/BS degree required. A concentration in business administration or real estate related field preferred.

A minimum of 5 years of property management experience required. Prior Class A commercial office property management experience and familiarity with operating a multi-tenant office building strongly desired.