Portfolio Manager

Overview

Responsibilities

• Coordinate and help process payoff requests, invoice requests, and other servicing inquiries from within WSF and our external partners.
• Respond to partners email requests and provide timely follow-up to our partners to ensure accurate resolution of all servicing matters.
• Monitor the WSF Portfolio specifically focused on accounts that are past due and be required to oversee and/or supplement collection calls with sub-servicer (Orion First) and other WSF Master Servicers to manage all delinquencies for the division.
• Work directly with the SVP of Portfolio Management in order to determine priorities and approaches to the various collection challenges on an individual contract basis and with the individual Master Servicers.
• Minimize bad debt that had been previously written off that still requires needed “behind the scenes” due diligence to ensure our policies and procedures are adhered to without exception.
• Responsible for creating/maintaining bi-weekly reports to department’s officer(s).
• Share responsibility for any accounts that may become part of a bankruptcy ensuring tight follow-up on past due files (bi-weekly reports, co-hosting monthly scheduled and ad-hoc meetings) including yet not limited to New Debtor in Possession files – Chapter 7, 11 and 13.
• Assist with internal departments, agency on file, internal legal department, assigned trustees and outside counsel.
• Manage the reporting of affected portfolios in “identified” Natural disaster areas as they occur (Emergency orders by state, parish or by postal code) Managing communications, reporting, Risk Rating and Loss Mitigation.

Qualifications

• 5-7 years of experience in collections
• Computer Skills - Excel, Microsoft Suite
• Bachelor's degree

Preferred Qualifications

• Bachelor's degree Preferred