Physical Collateral Examination Associate Manager

Overview

Responsibilities

• Lead and develop a remote team of Field Service associates to deliver high-quality, on-time inventory inspections that provide collateral status for Portfolio monitoring that protects and minimizes losses to the business.
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and customer interactions.
• Lead as a Player/Coach by spending 6–10 days per month performing inspections in the field, setting the standard through direct involvement, real-time coaching, and visible leadership alongside Field Service Associates.
• Identify opportunities for process improvement and risk control development, escalating issues and solutions to senior management.
• Manage allocation of resources to build efficient territory assignments for Field Service Associates, collaborating and using data to support changes to continuously improve on-time execution and productivity.
• Build strong performing teams by providing routine performance feedback through in-person visits, virtual touchpoints and promoting an open environment that drives collaboration and continued professional development.
• Collaborate and consult with peers, colleagues, and senior managers to identify and solve cross functional issues while building a diverse network.

Qualifications

• 4+ years of Collateral Examination experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
• 1+ years of Leadership experience

Preferred Qualifications

• Proficient in Microsoft Office Applications
• Proficient with FSG iPDE Inspection software and Field Service Representative Online (FSRO)
• Demonstrated understanding and application of inspection procedures
• Demonstrated Customer focus while executing all required inspection procedures
• Ability to communicate effectively across all levels of the organization
• Ability to anticipate and adapt to rapidly changing, growth-oriented environment.
• Strategic mindset with strong analytical/problem skills; ability to prioritize

About Company