ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
Supervises a small team within an operational function, ensuring day-to-day activities are delivered efficiently and to a high standard. Provides coaching, allocates work, and acts as the first escalation point for team issues. HOW YOU’LL CONTRIBUTE
Supervises the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization
Writes and conducts employee performance reviews and provides ongoing performance feedback with management consultation
Makes hiring recommendations
Assists with all personnel management and goal setting for the functional area
Required Education, Experience, Certification/Licensure
Bachelor’s degree or equivalent combination of education and experience
3-5 years of directly related experience
Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
Provides regular status updates and reports to Manager
WHAT YOU’LL BRING
2+ years demonstrated experience in a lead or supervisory role
Knowledge, SKILLS, and Abilities (KSAs)
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