Occupancy & Compliance Specialist

Overview

Responsibilities

• Leads all rent-collection efforts, including monitoring delinquency reports, contacting residents, and developing payment plans
• Conducts proactive outreach such as door knocking, unit visits (as appropriate), and on-site resident engagement to resolve arrears
• Collaborates with residents to identify barriers to payment and connect them with rental-assistance programs or supportive services
• Maintains accurate documentation of all arrears activity, communications, and payment arrangements
• Conducts detailed file audits to ensure adherence to HUD, LIHTC, PACT, and Fair Housing regulations
• Prepares for and support agency monitoring visits
• Processes annual and interim recertifications, including income verification and rent calculations
• Manages applicant waitlists, conduct interviews, and oversees move-in/move-out processes.
• Supports occupancy goals by ensuring units are leased efficiently and in full compliance with program rules
• Maintains organized, confidential, and up-to-date tenant and compliance files
• Prepares monthly occupancy, arrears, and compliance reports for management

Preferred Qualifications

• Bachelor’s Degree preferred
• 2–5 years in affordable housing compliance, property management, or rent collection
• COS, LIHTC, TCS, or similar certification preferred
• Or equivalent combination of education and experience
• Strong understanding of HUD, LIHTC, PACT, and local housing authority regulations
• Proficiency with Yardi or comparable housing-management systems
• Strong communication and conflict-resolution abilities
• Comfort with fieldwork, door knocking, and direct resident interaction
• High attention to detail and excellent organizational skills
• Ability to manage confidential information with discretion