Conducts daily leasing activities; including attaining leasing goals (occupancy and rent growth), building, and managing rapport to generate interest, desire, and satisfaction for the PAC community.
Sells prospects and residents on the quality of the PAC brand and the lifestyle of a PAC apartment home.
Provides the ultimate in service to our residents; completes lease paperwork, and all other duties that correspond to leasing activities.
Achieves daily, weekly, monthly individual leasing goals to contribute to team/property leasing goals established by operational budget.
Answers telephone calls, internet inquiries, or in-person requests from prospects with the purpose of leasing a PAA apartment home; performs follow-up action(s) for every prospect.
Responds to and/or follows up on resident requests; logs requests as needed.
Utilize sales tools including rapport building, qualifying, closing during each sales interaction/presentation.
Qualifies prospects by collecting/compiling personal data, entering data into database, initiating background check, and providing follow up status to prospect.
Communicates move-in/move-out apartment status to other team members; ensures apartments are move-in ready; takes action to ensure move-ins occur to satisfy new resident and minimize apartment vacancy.
Completes all required paperwork, associated with leasing, service, and satisfaction, accurately, professionally, and timely.
Tours the property visually inspecting common areas; amenities, and vacant apartments to ensure cleanliness and professional presentation; shows the apartment community to guests/prospects; answers questions about amenities, apartment homes, and the local community.
Stays current on relevant market issues and competitive information. Shops the competition.
Performs light bookkeeping and financial activities (calculating monthly rents, pro- rated rents, preparing letters for delinquent payments, etc).
Performs office administrative activities (key track/key release, accepting resident packages, entering information on computer database, etc).
Calls the answering service as necessary for messages and follow up on all messages.
Visually inspects entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness.
Picks up trash and run trash compactor when necessary, and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to prospect ready standards.
Escorts prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and key closet.
Qualifications
Demonstrated success in goal setting/achievement and following a sales process.
Excellent customer service skills to address current and future resident needs.
Flexible schedule with availability to work during our office hours.
Valid driver's license (free from major moving violations) and dependable transportation.