Leasing Ambassador

Job Description

Overview

Location

Katy - 7303 Prairie Lakeshore Lane, Elyson Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

Utilize property management and CRM systems to track prospect activity, leasing traffic, and resident communications

Assist with maintaining accurate prospect, applicant, and leasing records

Support leasing and marketing initiatives designed to drive occupancy and resident engagement

Coordinate with onsite operations and maintenance teams to ensure homes are ready for tours and move-ins

Support community events, outreach efforts, and resident engagement activities as needed

Maintain organized leasing materials, reports, and operational documentation

Support occupancy and leasing goals through effective prospect engagement and follow-up

Contribute to lease conversion efforts and community stabilization initiatives

Assist with maintaining accurate leasing records and operational reporting

Support customer satisfaction and reputation management efforts through professional service delivery

Contribute to achievement of monthly leasing targets and performance metrics

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

Achievement of assigned monthly leasing goals, subject to property availability

Prospect conversion and follow-up responsiveness

Resident and prospect satisfaction scores

Accuracy and timeliness of leasing documentation and system updates

Community presentation and tour readiness standards

Compliance with company policies and Fair Housing regulations

Effectiveness of communication and customer service delivery

" We Positively Impact the Lives in the Communities We Serve ." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Responsibilities

Welcome prospective residents and provide professional community and home tours
Respond to leasing inquiries via phone, email, and in-person communication in a timely and professional manner
Provide accurate information regarding community features, pricing, availability, leasing terms, and application processes
Ensure model homes, amenity areas, and community spaces are prepared and maintained for daily leasing activities
Assist prospective residents through the leasing process, including follow-up communication and application support
Maintain strong knowledge of community offerings, leasing procedures, and company policies
Ensure compliance with Fair Housing regulations and applicable real estate laws
Maintain confidentiality of resident and applicant information
Follow company leasing policies, operational procedures, and documentation standards
Ensure accurate and timely completion of leasing-related documentation and communications
Escalate resident or prospect concerns to leadership as appropriate
Collaborate with Community Managers, onsite teams, and centralized departments to support leasing success

Qualifications

The Leasing Ambassador – Build-to-Rent (BTR) is responsible for delivering an exceptional prospective resident experience while supporting the daily leasing operations of assigned Build-to-Rent communities.
This role serves as the face of the community by welcoming prospects, conducting tours, responding to inquiries, and supporting leasing activities that drive occupancy and resident satisfaction goals.
The position supports operational readiness by ensuring homes and community spaces are prepared for leasing activities and aligned with company presentation standards.
The role requires strong customer service skills, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Associate degree preferred
Equivalent work experience may be considered in lieu of degree
Minimum 1 year of experience in real estate, leasing, sales, property management, or customer service required
Experience in Build-to-Rent or multifamily leasing environments preferred
Strong customer service and interpersonal communication skills
Excellent written and verbal communication abilities
Strong organizational and time management skills
Ability to multitask and manage priorities in a fast-paced environment
Detail-oriented with strong problem-solving abilities
Intermediate proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint
Working knowledge of CRM and property management systems preferred
Ability to thrive in high-volume, customer-facing environments
Knowledge of Fair Housing regulations and leasing best practices preferred

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