IT Business Analyst

Overview

Responsibilities

• Oversee the delivery, servicing, and ongoing support of Legal and HR technology solutions, ensuring projects, enhancements, and upgrades are completed on time and within budget.
• Monitor, triage, and coordinate the investigation and resolution of system incidents by partnering with internal teams and external vendors.
• Collaborate with internal IT teams to define scope, timelines, and deliverables for projects and initiatives as they arise.
• Participate in the development, documentation, and implementation of IT policies, standards, and best practices to promote consistency, security, and operational excellence.
• Ensure technology solutions adhere to cybersecurity, physical access, data privacy, and legal compliance requirements.
• Develop and execute test scripts, plans, and scenarios to support system enhancements, upgrades, and project implementations.
• Oversee vendor relationships, including performance management and adherence to SLAs, ensuring high service quality and compliance with contractual obligations.
• Provide clear and consistent project communications, status reporting, and updates to business stakeholders and executive leadership.
• Foster strong cross-functional relationships with IT, business stakeholders, and vendor partners to identify opportunities for technology optimization and continuous improvement.
• Other duties as assigned.

Preferred Qualifications

• High school diploma or GED required.
• Bachelor’s degree in Information Technology or a related field is preferred.
• 3-5 years of experience in a business analyst or similar role supporting large-scale enterprise platforms.
• Expertise with common Legal software platforms such as DMS, CLM, and Entity Management.
• Experience working in an Agile Scrum environment, including writing clear user stories and acceptance criteria.
• Experience leading project teams and coordinating multiple initiatives in dynamic environments.
• Strong vendor management experience, including contract oversight, service level monitoring, and coordination of external service providers.
• Excellent written, verbal, and listening communications skills, with the ability to engage effectively with stakeholders at all levels.
• Strong organizational and problem-solving skills, with consistent attention to detail and follow-through.
• Experience managing budgets and tracking costs for projects and vendor services.
• Proficiency with ServiceNow or similar platforms for issue tracking, project management, and workflow automation.