General Property Manager

Job Description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Establishing and executing emergency plans and practice drills

Monitoring emergency equipment

Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent

Acting as fire/life safety director while assisting emergency authorities and response teams

Assume additional responsibilities as delegated by Director – Property Management.

Coordinate with leasing and ownership teams on retail merchandising strategy, tenant mix, activations, pop-ups, events, and other initiatives that support the long-term value and vibrancy of the mixed-use asset.

Oversee retail tenant operations, including regular communication with retailers to understand business performance, operational needs, customer traffic trends, merchandising considerations, and opportunities to enhance the overall retail environment.

Monitor and analyze monthly retail sales reports, including collection, tracking, validation, and reporting of gross sales data in accordance with lease requirements.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

No calls or emails from third parties at this time please.

Responsibilities

As a General Property Manager with Hines, you will provide operational oversight of the property to meet the prescribed investment objectives while ensuring the delivery of top-tier hospitality experiences.
You will be responsible for increasing the economic value of the property while guiding the asset to become one of the most experiential and influential in the market.
At Hines, delivering an exceptional client experience means combining a hospitality culture with real estate knowledge to create spaces where people feel valued, connected, and inspired.
Responsibilities include, but are not limited to
In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.
Apply hospitality hiring practices to identify and hire hospitality-minded personnel and third-party service providers.
Lead a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.
Supervise event programming coordination with a focus on creating and maintaining a community atmosphere.
Ensure property engagement and service offerings are aligned with Hines’ service level standards.
Foster connectivity and establish key relationships with community leaders, government officials (including police department), vendors, cultural/civic institutions, and the general public.

Qualifications

Demonstrated understanding of retail lease administration, including sales reporting, percentage rent calculations, breakpoints, operating covenants, tenant allowances, and retail-specific compliance requirements.

Ability to interpret retail sales trends, communicate performance insights to ownership and asset management, and identify opportunities to improve tenant engagement and asset value.

Bachelor’s degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field).
5+ years of mixed-use management experience with an emphasis in office.
Financial experience required including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
Proficiency in Microsoft Office software.
Direct experience managing retail tenants in a mixed-use, lifestyle, high-street, shopping center, or experiential retail environment strongly preferred.
Experience supporting retail business performance through tenant relations, customer experience initiatives, events, marketing coordination, and operational problem-solving.
Passion for working with people, creating amazing experiences, and leading with a hospitality mindset.
High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.

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