General Manager

Job Description

Overview

Set the tone and lead and inspire high-performance teams to excel in leasing, maintenance, and financial performance by focusing on service. Driven by a desire to deliver service excellence, naturally excel at motivating employees to anticipate resident and prospective resident needs and provide superior service to ensure that we deliver the best in apartment living.

JBG SMITH offers a bonus program, renewal incentives, and a competitive benefits package; including up to $5,200 annual reimbursement for professional development opportunities.

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20%-40% housing discount at select JBG SMITH communities.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class,

Responsibilities

Build a strong and cohesive team that is motivated to perform including hiring, training, and supervising either directly or indirectly all onsite community staff.
Provide team members guidance on expectations that helps them understand how their role and performance contributes to both the team and the company’s performance.
Demonstrate a passion for service excellence that inspires team members to provide service and care that distinguishes JBG SMITH from the competition.
Empower team members to resolve service issues and work quickly, creatively, and effectively with residents to address concerns.
Participate in community activities and social events to build resident relationships.
Oversee onsite leasing to ensure that the community maintains targeted occupancy goals.
Drive financial performance in-line with the annual budget and reporting monthly results.
Routinely inspect the community to ensure that the highest standards are maintained.

Qualifications

Five years of experience in residential property management or customer service-related fields such as hospitality, retail, and restaurants and the highest standards of integrity, creativity, and teamwork.

Prior leadership and supervisory experience and a track record of leading high-performing teams in a fast-paced environment.
Experience in managing budgets and driving financial performance.
Strong aptitude for computer systems and software.
Passion for providing exceptional customer experiences and embodying our core customer service elements of:
CARING – Demonstrated passion for caring about customers and co-workers alike.
PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.
College degree preferred.

Unlock the Full Role

See the structured details that can help you decide how to apply and prepare.

About Company

owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are placemakers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.