Escrow Specialist II

Overview

Responsibilities

• Ensure all commercial loans have property taxes paid and escrows analyzed in conformity with investor and company regulations.
• Ensure all commercial loans have valid UCC statements filed, continued and terminated in conformity with investor and company regulations.
• Review borrower requests/loan events to ensure continued tax and UCC compliance.
• Plan and schedule own workload to most efficiently meet benchmarks and manage assigned portfolio, prioritizing according to risk and urgency.
• Identify potential risk for the company and the investor and promptly notify the appropriate parties.
• Manage and escalate, as necessary, high-risk tax and UCC delinquencies, lapses or other issues promptly.
• Reach prompt and satisfactory resolution of tax or UCC statement non-compliance, or other issues.
• Maintain a solid basis of commercial real estate tax and UCC statement expertise, quality and understanding of risk.
• Ensure the highest level of customer service is provided to all customers, internally and externally.
• Conduct due diligence of loan documents to ensure proper loan setup and servicing of the loan.
• Provide recommendations for creating or updating company procedures/guidelines for job responsibilities.
• Assist with the training of other team members.
• Accurately maintain and update servicing system files.
• Monitor and update monthly loan reports utilized by investors and management to analyze potential risk.
• Work collaboratively with other Servicing and Production personnel on projects and to resolve issues.
• Perform other reasonable tasks/projects as assigned.

Qualifications

• Strong knowledge of Microsoft Office.
• Ability to work both independently and collaboratively within a team, with minimal supervision.
• Strong customer relationship management.
• Strong organizational skills with the ability to handle multiple tasks, assignments and prioritize to meet deadlines.
• Excellent oral and written communication skills.
• Ability to identify and analyze risk.
• Problem-solving skills to reflect level of responsibilities.
• High attention to detail and accuracy required.
• Ability to maintain positive attitude in all situations.
• Ability to train others.
• Understanding of how team job functions relate to other areas of Servicing and ability to work collaboratively with other Servicing and Production personnel.

Preferred Qualifications

• Bachelor’s degree preferred; with preferred emphasis in Business Administration, Finance or Real Estate; or applicable business experience.
• 2-4 years of office experience, commercial real estate and/or tax experience preferred.
• Experience in financial services operations, lending, or related industries.
• Knowledge of real estate taxes and/or UCC statement terminology is helpful but not required.