Escrow Specialist 2

Overview

Responsibilities

• Ensure all commercial loans have property taxes paid and escrows analyzed in conformity with investor and company regulations.
• Ensure all commercial loans have valid UCC statements filed, continued and terminated in conformity with investor and company regulations.
• Review borrower requests/loan events to ensure continued tax and UCC compliance.
• Plan and schedule own workload to most efficiently meet benchmarks and manage assigned portfolio, prioritizing according to risk and urgency.
• Identify potential risk for the company and the investor and promptly notify the appropriate parties.
• Manage and escalate, as necessary, high-risk tax and UCC delinquencies, lapses or other issues promptly.
• Work with leadership as necessary to research, communicate and resolve the issue with the appropriate parties.
• Reach prompt and satisfactory resolution of tax or UCC statement non-compliance, or other issues.
• Maintain a solid basis of commercial real estate tax and UCC statement expertise, quality and understanding of risk.
• Ensure the highest level of customer service is provided to all customers, internally and externally.
• Conduct due diligence of loan documents to ensure proper loan setup and servicing of the loan.
• Provide recommendations for creating or updating company procedures/guidelines for job responsibilities.

Qualifications

• Strong knowledge of Microsoft Office
• Ability to work both independently and collaboratively within a team, with minimal supervision
• Strong customer relationship management
• Strong organizational skills with the ability to handle multiple tasks, assignments and prioritize to meet deadlines
• Excellent oral and written communication skills
• Ability to identify and analyze risk
• Problem-solving skills to reflect level of responsibilities
• High attention to detail and accuracy required
• Ability to maintain positive attitude in all situations
• Ability to train others
• Understanding of how team job functions relate to other areas of Servicing and ability to work collaboratively with other Servicing and Production personnel

Preferred Qualifications

• Bachelor’s degree preferred; with preferred emphasis in Business Administration, Finance or Real Estate; or applicable business experience.
• 2-4 years of office experience, commercial real estate and/or tax experience preferred.
• Experience in financial services operations, lending, or related industries
• Knowledge of real estate taxes and/or UCC statement terminology is helpful but not required

About Company