Escrow Acquisition and Service Release Supervisor

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

As an Escrow Acquisition and Service Release Supervisor, you will be responsible for the processing activities related to escrow account management, including payment processing, vendor management, insurance claims, and interest on escrow. The individual will be expected to contribute to strategies and planning related to establishing scalable Escrow capabilities and improving the effectiveness of the department functions. The Escrow Transfer Coordinator III will report to the VP, Escrow for day-to-day management and administration.

Tracking of process changes, if necessary, to accommodate special requirements

Review and validation of the loan data prior to acquisition

Coordination with internal team members to allow all illogical or invalid data to be identified

Communication of illogical or incorrect data identified with the client and/or prior servicer, including tracking and monitoring to ensure that all data is corrected.

New client implementation activities, including coordinating deliverables with vendors and testing to ensure that any new programming is working as designed.

Validation of prior servicer’s checklist(s), including reviewing critically and monitoring those responses are received.

Ensure that all appropriate milestones are met to allow a successful transfer

Customer research requests and correspondence

Adherence to regulatory and legal requirements, including investor and state guidelines

Processing and monitoring of department reporting requirements and workflow, ensuring that the reports and workflow are created and completed accurate and timely

Data review and corrections as identified internally or by the new servicer

Bachelor’s degree or relevant work experience

2+ years of experience working in a mortgage environment, preferably Escrow Administration or Servicing Transfers

Established Leadership Skills – ability to contribute to the department in line with the company’s vision and core values, driving frequent and continual organizational change and improvement

Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined.

Understands the basics of business and possible implications of decisions.

Vendor Management Skills – proven ability to navigate vendor/service provider relationships, including service delivery/productivity/quality standards development and ongoing monitoring.

Ability to build relationships internally and externally with key stakeholders, including the ability to be objective and open to the views of others

Excellent Microsoft Office skills, including Microsoft Word, Excel, Outlook