Default Loan Servicing Specialist

Job Description

Overview

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Default Loan Servicing Specialist is responsible for the accurate, timely, and compliant reporting of delinquent, bankrupt, foreclosed, and other defaulted mortgage loans to investors and government agencies, including Ginnie Mae (GNMA), the Department of Veterans Affairs (VA), and Fannie Mae (FNMA). This role ensures adherence to agency guidelines, investor reporting requirements, and regulatory standards while supporting loss mitigation and servicing operations.

Responsibilities

Validate and transmit default status codes, default reporting events, and claims-related data for GNMA, VA, and FNMA portfolios
Reconcile discrepancies between servicing systems and default reporting platforms to ensure accuracy and completeness
Monitor and maintain data integrity across all default reporting channels
Partner with servicing, foreclosure, bankruptcy, and claims teams to ensure accurate loan status progression
Ensure compliance with investor and agency timelines and reporting requirements
Research and resolve reporting exceptions and data variances
Investigate and clear default reporting rejects in a timely manner
Prepare and support internal audits, investor audits, and agency inquiries
Assist in the development and delivery of internal and external reporting
Apply and interpret GNMA MBS Guide, VA Servicer Handbook, and FNMA Servicing Guide requirements in daily operations
Manage high-volume workflows while meeting strict deadlines and maintaining strong attention to detail

Preferred Qualifications

High School diploma or equivalent
3+ years of directly related experience
Working knowledge of fundamental concepts, practices and procedures of mortgage default reporting
Good verbal and written communication skills
Extreme attention to detail and ability to adhere to strict guidelines and procedures
GSE and Government experience preferred
System of Record experience preferred

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