Community Coordinator

Overview

Responsibilities

• Work with residents to schedule access to apartments for contractors to complete work (based on larger project timetable); this work may include responding to requests for special accommodation e.g. temporary moves to other units within the development)
• Create letters and notices in English and Spanish (with input from Project Manager) about start and status of construction work for individual residents and whole buildings
• Deliver letters and notices for residents under doors; post in buildings
• Call residents to follow-up on scheduled appointments; communicate with contractors when residents request rescheduling for example vacation, illness
• Organize monthly update meetings for residents
• Answer residents’ calls requesting updates or providing comments on renovation work
• Take photographs of existing conditions in apartments and common interior spaces, catalog and upload images
• Help Assistant Project Manager with data entry regarding status of renovation work (will be trained to use Procore, an industry standard project management software; Sharepoint a Microsoft Office product for information sharing)
• Surveys to confirm resident satisfaction with renovation work
• Working one-on-one with households who need assistance packing/preparing for renovation work

Qualifications

• Gilbane Development
• Company is looking for a reliable, bi-lingual
• Support Assistant in New York City. The
• Support Assistant will work at a Construction Site Office located in West Harlem with the Project Manager and Assistant Project Managers.
• Bilingual (English-Spanish) is required
• Excellent communications and administrative skills
• Comfortable working on the phone and in-person with tenants in NYCHA buildings
• Knowledge of Microsoft Word and Excel
• Data entry experience preferred (working in spreadsheets and forms)