Client Engagement Manager

Responsibilities

• Build and nurture relationships with institutional landlords, developers, and ownership groups.
• Maintain consistent, professional communication with existing clients.
• Support brokers in managing and expanding key client relationships.
• Deliver polished, high-quality client experience, including greeting clients, directing inquiries, scheduling appointments, supporting national platform initiatives.
• Serve as a point of contact for internal teams, clients, and outside brokers.
• Support President, Global Head of Industrial & Logistics Capital Markets with recruiting initiatives.
• Coordinate on-site and off-site meetings, conferences, and travel arrangements.
• Assist President, Global Head of Industrial & Logistics Capital Markets with internal and external email communications.
• Prepare, update, collate, and package reports as instructed by the team.
• Prepare, and submit expense reports.
• Maintain confidentiality of sales, marketing, client, and proprietary information in all communications.
• Perform other administrative functions and duties as assigned.
• Build, maintain, and enhance the team's database, including client and prospect records.
• Track client relationships, prospects, and deal pipeline activity.
• Create, maintain, and purge files and records, including real estate transaction files.
• Create systems that improve organization, efficiency, and proactive outreach.
• Build and maintain pipeline reports.
• Translate market data into clear, client-ready insights and presentations.

Qualifications

• 3-5 years of Commercial Real Estate experience.
• In-depth knowledge of sales and marketing administrative and operational policies, procedures, and general business practices.
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) or Google Workspace.
• Confident communicator with strong interpersonal skills.
• Highly organized and detail-oriented.
• Proactive self-starter who takes initiative.
• Analytical thinker who can turn data into insights.
• Comfortable interacting with sophisticated, institutional clients.
• Tech-savvy with an interest in leveraging technology and AI.
• Able to exercise sound judgment and discretion when handling confidential information.
• Comfortable managing multiple, competing priorities in a fast-paced environment.

Preferred Qualifications

• Real estate license or willingness to obtain one is preferred, but not required.

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